Shipping

Roma Gems Shipping Policy

Welcome to Roma Gems! We're committed to providing you with a hassle-free shopping experience. Below you'll find all the details regarding our shipping policies. If you have any questions, please don't hesitate to contact our customer service team.

Shipping Rates and Options

Standard Shipping: Available for all orders. Delivery typically takes 5 to 10 business days, depending on your location.

Express Shipping: Need your items faster? Choose express shipping for delivery within 2-5 business days.

International Shipping: We ship worldwide! Delivery times vary depending on the destination and are typically 7-21 business days.

Shipping Costs

Italy: Shipping is free on all orders.

Europe: Shipping costs are €9,99.

Rest of the World: Shipping costs are €25,00.

Note: Any customs duties or import taxes are the customer's responsibility and may vary by country.

Order Processing

Processing Time
Standard orders are processed within 1-3 business days from the date of receipt.
For customized products, processing times are 3-6 business days.
Orders placed over the weekend or on public holidays will be processed on the next working day.

Order Tracking: Once shipped, you will receive a confirmation email with tracking details.

Estimated Delivery Times

Orders (Italy): Standard shipping: 1-2 business days.

Europe: Delivery typically takes 3-5 business days.

Rest of the World: Shipping times vary from 3 to 5 business days, depending on the destination.

Please note: Delivery times are estimates and may be subject to delays beyond our control, such as customs delays or postal service disruptions.

Missing or Lost Packages

If your package appears to be missing, please contact us within 14 days of the estimated delivery date. We will work with the carrier to locate your package or provide a replacement if necessary.

Returns and Exchanges

For information on how to return or exchange an item, please see our Returns Policy.

Note: Shipping charges are non-refundable.